Every language, auto-detected
Zinley is not English-only. On every plan, including Free, speak or write in the language that feels natural. Zinley detects the language being used, responds in it, and can learn each person's preference for the next conversation.
Three language layers
| Layer | What it controls | How it works |
|---|---|---|
| Conversation language | What Zinley and the other person say or write | Zinley detects the language in use and follows it, including when someone switches languages. |
| Phone opening language | How a new call begins | Choose one of 28 confirmed defaults. This sets the opening; it does not lock the rest of the call. |
| Website language | Navigation, labels, and product screens on zinley.com | Choose from 27 localized interface languages. This does not change a person's conversation preference. |
These controls are intentionally separate. Changing the website language does not make every caller speak that language. Correcting one person's preference does not change your website or every other conversation.
How automatic language learning works
Once a call is underway, the language actually being spoken is the source of truth. If the person changes languages, Zinley changes with them and keeps replies, tool results, confirmations, and errors in the current conversation language.
Learning a language never gives someone more access. Trust, authority, disclosure, and approval rules remain separate.
Use the right control
- Chat: write naturally; no English setup is required.
- Phone: open Configure → Your Zinley → Behavior → Phone behavior → Default language to choose how new calls begin.
- A specific person: open People → person → Preferred language. Leave it on automatic learning or set an owner override.
- Email or text: Zinley follows the language the sender uses and replies in that language.
- Meeting or interview: name the languages, direction, speaking timing, and any glossary in the prompt. For example: “Translate Vietnamese and English both ways after each speaker finishes. Keep product names in English.”
- Website: use Website language in the zinley.com navigation to change the interface without changing conversation behavior.
Phone opening languages
The current phone-language picker has 28 confirmed options. They are selectable opening defaults and reusable person preferences—not a requirement that every conversation stay in one language.
- English
- Mandarin Chinese
- Spanish
- Arabic
- French
- Hindi
- Bengali
- Portuguese
- Russian
- Japanese
- German
- Korean
- Vietnamese
- Italian
- Turkish
- Polish
- Ukrainian
- Dutch
- Thai
- Malay
- Indonesian
- Tagalog
- Urdu
- Persian
- Swahili
- Tamil
- Romanian
- Cantonese Chinese
Website interface languages
Zinley currently localizes the website interface into 27 languages. This list controls product UI—not which languages Zinley can encounter in a conversation.
- English
- Spanish
- Vietnamese
- Chinese (Simplified)
- Hindi
- French
- Arabic
- Bengali
- Russian
- Portuguese
- Indonesian
- German
- Japanese
- Urdu
- Turkish
- Korean
- Persian
- Italian
- Tagalog
- Thai
- Polish
- Dutch
- Burmese
- Ukrainian
- Romanian
- Hungarian
- Czech
Arabic, Urdu, and Persian use right-to-left interface direction. A saved website choice persists in that browser until you change it again.
Verify the language actually used
- Open Calls & Emails, then open the call receipt and read the transcript.
- Open People, choose the person, and review Preferred language.
- Correct the preference if the detection was wrong.
- Test again and inspect the next receipt instead of assuming the change worked.
For email or text, inspect the actual thread. For a meeting, review the bilingual record and verify technical terms, speaker intent, and translation direction. A saved preference is reusable context; the exchange itself is proof of what happened.
Mixed languages and specialist terms
People may switch languages mid-conversation. Zinley follows the change, but names, acronyms, domain vocabulary, accents, or poor audio can still be misunderstood. Add important spellings and glossary terms to the relevant person, topic, or meeting prompt, then verify them in the receipt.
Continue with Voice & call behavior, People, Meetings & interviews, or Calls & receipts.