Languages
Use your preferred language in Chat and voice, and choose a separate language for the app interface. Zinley can follow a conversation's language and use saved language context for a person; changing the interface does not change everybody else's preference.
Choose the right language setting
| Setting | What it changes | Where to start |
|---|---|---|
| App language | Menus, navigation, and labels on this installation | Settings → Appearance & language → App language on desktop or mobile. |
| Docs language | This documentation site's navigation, guides, and search | The language picker in the docs header. |
| Conversation language | The language you ask Zinley to use in the current exchange | Write or speak in that language and correct it when needed. |
| A person's preferred language | Saved context used when interacting with that person | People → person → Preferred language in the editable details. |
| Voice | How the agent sounds | Settings → How [your agent's name] works → Voice. |
A voice choice is not a language lock. An app-language choice is not permission to send messages, translate private information for someone else, or change who can access your account.
Change the desktop or mobile interface
- Open Settings.
- Choose Appearance & language.
- Open App language.
- Select the language by its native name.
- Return to the screen you were using and confirm its labels changed.
On mobile, the first-launch language can follow the phone's supported locale; an explicit saved choice takes precedence. Arabic, Urdu, and Persian use right-to-left layouts. Do not assume changing one installation also changes the docs site or another browser.
Interface languages
The desktop and mobile catalogs include these 27 interface languages. The docs language picker uses the same language set.
| Language | Native label | Language | Native label |
|---|---|---|---|
| English | English |
Spanish | Español |
| Vietnamese | Tiếng Việt |
Chinese (Simplified) | 中文 (简体) |
| Hindi | हिन्दी |
French | Français |
| Arabic | العربية |
Bengali | বাংলা |
| Russian | Русский |
Portuguese | Português |
| Indonesian | Bahasa Indonesia |
German | Deutsch |
| Japanese | 日本語 |
Urdu | اردو |
| Turkish | Türkçe |
Korean | 한국어 |
| Persian | فارسی |
Italian | Italiano |
| Filipino / Tagalog | Filipino (desktop) / Tagalog (mobile) |
Thai | ไทย |
| Polish | Polski |
Dutch | Nederlands |
| Burmese | မြန်မာဘာသာ |
Ukrainian | Українська |
| Romanian | Română |
Hungarian | Magyar |
| Czech | Čeština |
— | — |
These are interface choices. They are not a guarantee of equal speech recognition, translation quality, or pronunciation for every language, accent, and subject.
Correct a person's preferred language
- Open People and select the person.
- Open the editable details and find Preferred language.
- Choose Auto-detect for automatic learning or select the person's language.
- Save the change if the editor shows a save control.
- Inspect the next exchange to confirm the language actually used.
The supported person-language options include English, Mandarin Chinese, Spanish, Arabic, French, Hindi, Bengali, Portuguese, Russian, Japanese, German, Korean, Vietnamese, Italian, Turkish, Polish, Ukrainian, Dutch, Thai, Malay, Indonesian, Tagalog, Urdu, Persian, Swahili, Tamil, Romanian, and Cantonese Chinese.
Older versions may expose additional phone-opening language settings. Do not confuse a stored opening preference with the language someone is actually using during the call. If they switch languages, correct Zinley in the conversation when needed and review the record afterward.
Ask for translation clearly
“Translate between Vietnamese and English. Wait until each person finishes. Keep product names in English and ask if a name or number is unclear.”
Specify the languages, direction, when to speak, and any glossary. For email, say whether you want only a translation or a reply draft too. For a meeting, ask participants for permission before recording or sharing their words and use Meetings and interviews for the workflow.
Verify details that matter
Inspect the actual Chat reply, email, call transcript, or meeting record. Check names, amounts, dates, specialist terms, and who said what. A saved preference is context for future work; it is not proof that the current exchange used the correct language.
If speech recognition is wrong, spell the word, supply a short glossary, use a quieter microphone, or type the important detail. For a translation error, provide the intended meaning and ask for a corrected version before forwarding it.
Report a language problem
Use Settings → Help or Report a bug. Include the app or docs language, platform, exact screen, expected wording, and the incorrect wording. For right-to-left problems, describe the misplaced control or reading order. Remove personal information from examples before sharing them with support.