When someone emails Zinley
People can write to Zinley's own address or reply in a thread where it participates. What the message may cause Zinley to do depends on the sender, the thread, and your authority settings.
Access follows identity
| Sender | Typical access |
|---|---|
| You | Can instruct your representative from a verified owner address. |
| Trusted sender | Receives the access you grant through the trusted list. |
| Thread participant | Can work with Zinley inside that thread, without access to the rest of your account. |
| Unknown sender | Gets cautious handling and cannot command Zinley on your behalf. |
Add or remove explicit access in Trusted & blocked senders. Do not use trust as a substitute for a clear job boundary.
What Zinley does
For a legitimate message, Zinley can understand the request, answer within its available context, and bring you in when a decision or commitment is yours. Depending on your email behavior, it can also send a concise heads-up instead of copying you on every exchange.
Zinley can detect and reply in the language the sender uses. This changes the conversation language, not the sender's authority. See Languages & automatic learning.
Unknown mail receives privacy-limited handling. Mail from a blocked address is rejected before it reaches the agent and receives no reply. Zinley does not treat repeated contact as proof that someone should gain more authority.
Attachments
Supported documents and media can become context for the thread. Unsafe executables and files outside current limits are rejected. If a file matters to a decision, confirm that it was accepted and read before relying on the response.
Pause or stop email handling
Use the email behavior controls for a lasting change. Reply STOP from an address Zinley recognizes to pause inbound email handling for 24 hours. During that pause, incoming attempts are recorded but the agent does not process or reply to them.
Review the receipt
The related email thread shows what came in, what was sent, and the available summary. The people and matters involved can also appear in People, Topics, and Calls & Emails.
With Ask me first, an external reply pauses as a proposal. Use Go ahead only when the sender, scope, and acceptable response are clear. See Authority & approvals.