Report a bug
Found something wrong? Tell the team through the in-app form or ask Zinley in Chat.
Report it in the app
Open Account → Help → Report a bug. This opens the Report a bug form.
| Field | Notes |
|---|---|
| Title (required) | A short description of the issue |
| Description (required) | What happened — steps, what you expected, what you saw |
| What is this about? (required) | Crash or freeze, performance, usability, or another issue |
| How bad is it? (required) | Low, high, or critical |
| Discord username (optional) | The team's Discord bot auto-tags you for faster support |
| Screenshot (optional) | Attach one PNG, JPG, or GIF up to 10 MB |
Fill it in and choose Send report. The confirmation tells you when the report has reached the team's Discord #issues forum.
Or just tell Zinley
You don't have to go looking for the form. In Chat, say something like:
- "Report a bug: the Brief page is blank this morning."
- "Something's wrong with my phone line — file a report about it."
Zinley will ask a couple of questions to pin down what happened, read the details back to you, and confirm with you before submitting. It writes the report up cleanly and files it under the right category and severity for you.
Zinley can also file a report proactively when it notices a broken tool or unexpected behavior during a task. Do not rely on that for an issue you need the team to see; ask Zinley to report it or use the form.
Tips for a good report
- Be specific in the Title — what broke, and where.
- In the Description, include the steps to reproduce, what you expected, and what actually happened.
- Add a screenshot whenever the problem is visual. Remove secrets first; the form accepts one image up to 10 MB.
- Note which device you were on (desktop app, web, phone) and roughly when it happened.
- Add your Discord username so support can follow up with you directly.
What happens next
Reports land with the team immediately. If you left a Discord username, the team's bot tags you there so any follow-up questions reach you in the right place — see Contact Support for how to join.