How your agent handles calls

Choose a voice and a clear job boundary, then verify the actual call experience. Your private line, central owner number, and in-app voice conversation serve different purposes.

Open it

On desktop or mobile, open Settings → How your agent works for the current Voice control and account action behavior. Open Settings → your agent's name → Manage number for line-specific options offered in your version.

Choose and verify the voice

Select the available voice and use a preview when offered. Check that the save succeeds. Voice availability can differ by call mode; choosing a text Model does not choose a spoken voice.

Call the intended number briefly to verify the opening, identity, and sound. If an older app exposes additional greeting or language editors, do not assume every current app has those controls. Use the available line settings or give the agent a clear instruction in Chat.

Define the call's purpose

Tell the agent what it may discuss, what information to collect, and what requires your decision:

“For delivery calls, collect the order number and proposed delivery time. Do not confirm a changed address or accept a fee. Tell me what the caller needs.”

Keep the AI identity clear. Your agent should not be presented as a human version of you. Language can adapt during a conversation; use language guidance for preferences and translation limits.

Separate recognized callers from ordinary contacts

Account → Your numbers & emails identifies numbers that count as you. An ordinary caller can leave a message or discuss the allowed purpose without receiving owner-level access. Privacy & safety → Blocked controls refused callers.

If a line offers extra screening, forwarding, or blocking options, read their scope before changing them. Do not assume a global setting and a line override have identical effects.

Escalation and notifications

Use Settings → Notifications to review how the agent reaches you. Give explicit instructions for what deserves an interruption. An urgent product notification is not an emergency-service guarantee.

Ask me first and Go ahead, then tell me govern eligible delegated actions, but check-ins retain their ask-first rule. See Authority and approvals.

Verify after every meaningful change

Use a short test from a number you control. Confirm the intended line answered, what it disclosed, how it handled the request, and the call receipt. If it behaves differently from the saved setting, report the line, timestamp, app version, and exact discrepancy.