People and relationship context

People helps your agent connect names, contact identities, relevant facts, and prior interactions. Review uncertain matches before relying on them for a sensitive job.

Open it

On desktop or mobile, open Home → People. Search for the person and open the profile. Action Center can also surface people waiting for confirmation.

Confirm the right person

Check the name, email addresses, and phone numbers. A familiar display name is not enough to prove two records are the same person. Review proposed additions or merges before accepting them.

An entry can come from a conversation or interaction the agent encountered. Confirmed contacts and people it is asking you about are different states. If nothing loads, read the error before assuming your contacts are gone.

Correct the profile

Open the available edit controls to fix names, relationships, identifiers, notes, or preferences. For important corrections, explain what is wrong and what should replace it. Inspect the saved result before leaving.

A person's preferred language can guide future interactions; see Languages. Keep facts specific and grounded in what you know. Remove an incorrect inference instead of compensating for it in every new prompt.

Open the source context

Use linked conversations, calls, emails, or matters to inspect where a fact came from. A profile summary is not a verbatim transcript. If the source is unavailable, treat the detail as unverified until you can check it.

Use the profile to prepare a narrow job: “Summarize our last exchange with this person and draft a follow-up. Do not send it.” The person's contact details do not grant permission to disclose your private files or make commitments.

Owner access is separate

Adding a person here does not recognize them as you. Owner identities belong under Settings → Account → Your numbers & emails. Blocking belongs under Privacy & safety → Blocked. See trusted identities before changing owner access.

Merge or delete carefully

Read the confirmation and inspect both identities before merging duplicates. Before deleting a contact, retain any information you need and do not assume a restore control exists. Deleting a People entry is not a reliable way to erase every original email, call, or external copy.

For a wrong merge or missing profile, contact support with the relevant names and times privately; avoid posting the person's contact information in public.