Calls & receipts
Zinley can place a call on your behalf or answer calls made to its number. Every completed call should leave you with a concise, inspectable record.
Ask Zinley to call
State the outcome and the boundary in the same request:
“Call the restaurant and ask about a table for four after 7pm Friday. Do not book anything above $50 per person.”
“Call the clinic to ask whether my prescription is ready. Do not change or reschedule anything.”
Zinley uses your primary line and identifies itself according to your voice and call behavior. If the call reaches a decision outside the boundary, it comes back to you.
The direct Chat message that starts a call uses the AI model beside the message box. The live phone call has no AI model button and uses Configure → Speed & Model → Default model. See Choose the right AI model setting.
When someone calls Zinley
The greeting, screening, message detail, transfer rules, and escalation behavior come from your call settings. A trusted caller can receive different treatment from an unknown caller; review trusted & blocked callers before giving broader access.
Zinley may:
- ask who is calling and why;
- answer within the context you allowed;
- take a message;
- transfer or escalate when configured;
- stop and ask you when a decision is yours.
Read the receipt
After a call, review the summary and transcript available with that call. A useful receipt makes the result clear:
- who called whom;
- what was requested and answered;
- any statement or commitment made;
- what remains unresolved;
- what Zinley recommends next.
You can also ask in plain language: “What did the contractor say in the last call?” or “Which calls still need a response?”
Keep voice experiences distinct
Live voice is a direct spoken conversation between you and Zinley. It does not automatically mean Zinley has joined or monitored a separate phone call.
See On your behalf, Phone lines, and Calls & Emails.