Get a phone number

Zinley can have its own phone number — one people call, and one it calls out from. You pick the number yourself: country, area code, even the digits it contains.

Start the search

Open Configure → Your Zinley → Profile and click Get a number. (If your agent already has one, this same flow adds another line.)

The Get a number dialog: a country dropdown with United States and Canada, area-code and contains filters, and a list of available numbers with monthly prices.
Search for a number — filter by country, area code, or digits.

You can narrow the search by:

  • Country — United States or Canada today; more countries are on the way (see Want a country we don't offer? below).
  • Area code — e.g. 415 for San Francisco, 212 for New York.
  • Contains — digits the number should include, if you want something memorable.

Pick a result, confirm, and the number is yours within a minute or two.

Toll-free numbers aren't offered. Zinley numbers are personal lines. Searching an 800/888/877-style area code returns an error.

What a number costs

Numbers are billed monthly, per number — US and Canada lines are $1.73/mo each. Prices for future countries will vary by country and number type.

Your first number's first month is free. You still need a valid payment method on file — month 2 bills at the normal rate. The free month applies once, to your first number only; additional numbers bill from day one.

Paying for it

Two ways, depending on what's on your account:

  • Saved card — if you already have a card on file, claiming is one click.
  • Checkout page — Zinley sends you to a secure hosted checkout that handles cards and wallets, tax, 3D Secure verification, and promo codes. When you finish, the number is provisioned automatically.

Either way, the number shows up under Phone on your profile and in Phone lines.

Calls don't cost extra

There's no separate phone plan and no per-minute bill. Calls draw on your main plan's credits, the same pool chat and everything else uses. The monthly number rental is the only phone-specific charge on your invoice.

What your plan does control is how long a single call can run:

Plan Max length per call
Free 15 minutes
Plus 15 minutes
Pro 60 minutes
Max No limit

See Billing & Usage for credits and Plans & limits for the rest.

If someone else grabs it first

Numbers are first-come, first-served, and occasionally two people click the same one at the same instant. Only one claim wins. If you're the one who lost the race and a charge already went through, it's refunded automatically — you don't need to open a ticket. Just search again and pick another number.

Want a country we don't offer?

Under the search panel there's a Request a country option. Choose the country, add a short note about what you'd use it for, and submit.

  • It's a vote, not an order — it tells us where to expand next.
  • You get one request per account, so spend it on the country you actually need.
  • Countries already for sale can't be requested (the form will tell you).

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