Release or recover a phone line

Use release when you want to stop renewing a private number. Recovery depends on the line's current state and carrier availability, so act on the deadline shown in your account.

Open it

On desktop or mobile, open Settings → your agent's name → Manage number. Select the exact line, including its country code, before choosing a release or recovery action.

Schedule release

  1. Choose Cancel on desktop or Cancel number on mobile for the intended line.
  2. Read the effective release date and remaining access.
  3. Confirm only after updating contacts, forwarding, and workflows that use it.
  4. Check that the line now shows the scheduled release.

A scheduled release normally keeps the number until the paid period ends and stops the next renewal. A pause instead keeps the number and may continue billing. Review the confirmation for the line's actual terms.

Keep it before the deadline

Use Undo cancel on desktop or Undo cancellation on mobile before the release completes. Check the restored status afterward. If the active-line cap is already full, the restored number may remain paused until another line is paused or the limit changes.

Do not assume that undoing a scheduled release is the same as recovering a number already returned to the carrier.

Recover after release or a payment problem

Use Reclaim or Repurchase immediately if shown. Review the cost and checkout, then verify the number is active again. Recovery is not guaranteed: a carrier can make the number unavailable after its holding window, and the previous record may no longer appear.

If no recovery action is visible, contact support with the exact number, account, and release or payment date. Do not wait based on an old screenshot or assume that a general grace period applies to every release path.

Understand what is separate

Releasing a line is different from canceling a subscription, deleting the account, turning off carrier forwarding, or clearing saved People and History. Review each relevant control. If you release the primary outbound line, choose another active primary deliberately.

For a charge with no restored line, keep the checkout reference and contact support before paying repeatedly. See Billing and Manage lines.