Trusted & Blocked Email Addresses
Two short lists decide the extremes of your agent's inbox: the addresses it treats as you, and the addresses it never hears from at all. Open Settings → Trusted & blocked.
Trusted — addresses that can drive your agent
An address on the trusted list has the same authority over your agent as you do. Mail from it isn't just read — it's obeyed. Your agent will book, send, look things up, and act on instructions that arrive from a trusted address.
- Your account address is pinned at the top and marked as always recognized. You can't remove it, and you don't need to add it.
- Click + Add to trust another mailbox — your work address, a personal alias, the second account you email from on your phone. Remove any added one with ✕.
- Up to 25 addresses. The card shows the count against the cap; at 25, remove one before adding another.
This is real delegation. Anyone who can send mail from a trusted address can run your agent. Add mailboxes you control, or people you'd trust with your account — not a shared team alias.
If your account email isn't verified yet, you'll see a prompt to verify it. Until then Zinley still displays the address, but trust checks want the verified form.
Two caveats
- Removing trust doesn't rewrite history. Trust is stamped on a thread when the mail goes out. Take an address off the list and conversations already in flight keep the level they started with — only new threads are judged against the updated list. If that matters, block the address instead.
- Trusted ≠ in the thread. Someone you CC into a single conversation gets thread-participant access for that thread only, which is a much narrower tier. See Inbound email for the full ladder.
Blocked — mail that never arrives
A blocked address is rejected at the front door. Your agent never sees the message, it never reaches a conversation, and it never appears in Emails.
- Click Block to add an address; remove it the same way you added it.
- Up to 50 addresses.
- No bounce is sent. This is deliberate: a blocked sender gets no error, no auto-reply, and no signal of any kind. From their side the mail simply vanishes, so they can't tell they've been blocked or work out how to get around it.
Blocking is silent by design. If you want someone to know they should reach you another way, don't block them — leave them as a stranger and let the standard one-time bounce do the talking.
Which one do I want?
| Situation | Use |
|---|---|
| Your own second mailbox | Trusted |
| An assistant or partner who should be able to instruct your agent | Trusted |
| A client you want your agent to talk to, but not take orders from | Neither — CC them into a thread |
| Recruiter spam, a persistent cold sender | Blocked |
| You want your agent to go quiet for everyone, briefly | Reply STOP, or set reply mode to off — Email settings |
Phone numbers have their own trusted and blocked lists with their own caps and rules — see Trusted & blocked callers.
Related
- Inbound email — the full sender-tier ladder and the stranger bounce.
- Email settings — reply mode, involvement, and the pause switch.
- Your agent's email address — the address these lists apply to.
- Trusted & blocked callers — the same idea, for the phone.
- Settings — where Trusted & blocked lives.