Your email identities and blocked senders

A trusted address is recognized as you. A blocked address is refused. These controls are separate from the contacts your agent remembers in People.

Open it

On desktop or mobile, open Settings → Account → Your numbers & emails to manage owner identities. Open Settings → Privacy & safety → Blocked for senders you do not want contacting the agent.

Add only an address you control

  1. Open Your numbers & emails.
  2. Review the account email marked as always recognized.
  3. Add another address you personally control using the email field.
  4. Complete any verification or confirmation the product requires.
  5. Check that the address is saved before using it to instruct your agent.

Trust is powerful: incoming mail from a trusted identity can carry your instructions and use allowed tools. Do not add a colleague, vendor, family member, or support address merely so that person can send a message. Ordinary contacts can write to the agent's address without being you.

The list shows current capacity and availability. Remove an old address when you no longer control it. Removing trust changes recognition; blocking is the separate action for refusing contact.

Block or unblock

Open Blocked, find the email section, enter the exact address, and save. To reverse it, choose Unblock beside the entry. A change governs future handling; it does not recall replies already sent or remove all existing History records.

Check the exact sender address, especially when a business uses several aliases. A display name is not an email identity.

Verify safely

Use a harmless instruction from your own added address, then inspect the receipt. Never send a password, one-time code, or payment credential in a test message. If identity is uncertain, resolve it before granting access to private data or outward actions.

For a missed reply, also check Email replies and History → Emails. For account access problems, use private support.