iMessage & SMS

Text Zinley from a verified phone number and continue with the same representative you use in the app.

Set it up

  1. Open Configure → Your Zinley → Trusted & blocked and verify the number you will text from.
  2. Open Configure → Your Zinley → Connections → Chat apps.
  3. Choose Text · iMessage & SMS.
  4. Scan the QR code, copy the displayed number, or open the thread on the current device.
The Text setup dialog with a QR code and the current number to message.
Use the number shown in your setup dialog; it may change over time.

Only verified trusted numbers are treated as you. Messages from other numbers do not receive owner access.

The number you text to reach Zinley is not the same as your representative's own phone line, which other people use to call it.

Use it day to day

Ask the same kinds of questions and tasks you would in Chat. You can also attach a photo. iMessage is used when available; SMS is the fallback and may split long replies into several messages.

External-action approvals still apply. iMessage and SMS have no AI model button, so they use Configure → Speed & Model → Default model and spend from the same credit balance as Chat. An AI model selected in direct Chat does not change this channel default. See Choose the right AI model setting.

Stop access or fix a missing reply

Remove the phone number from Trusted to stop recognizing it as you. Block it when you want messages refused entirely.

If Zinley does not reply, check that:

  • the sending number completed verification and is still trusted;
  • it is not blocked;
  • the setup dialog still shows the number you are texting;
  • your account has credits available.

See Trusted & blocked callers, Speed & Model, or Billing & Usage.