Connect a computer or phone
Sign in to each Zinley installation with the same account. Registration is automatic; you do not need a pairing code or the same Wi-Fi network.
Connect a computer
- Open Zinley downloads and follow the current installation instructions for macOS, Windows, or Linux.
- Open the installed desktop app and sign in.
- Open Settings → Devices. Find the computer under Computers.
- Open its three-dot menu, choose Rename, and use a distinct name such as Work MacBook.
- Turn on the row's access switch if tasks started on your phone or elsewhere may use this computer.
- Keep the app running and the computer connected to the internet. Grant operating-system permissions when the specific task requires them.
Closing a window and quitting the app are different. Check that Zinley is still running before depending on remote work. A powered-off computer cannot receive a task, and Zinley cannot unlock your session or accept a system permission for you.
Connect a phone
Follow the current mobile installation or access instructions supplied by Zinley. Installation availability can differ by platform and account; use the official instructions for your build.
- Open the iOS or Android app and sign in to the same account.
- Open Chat and send a short message to confirm the connection.
- Open Settings → Notifications and choose Allow on this phone when shown.
- Open Settings → Devices to manage your computers from the phone.
- Allow microphone, camera, photos, or other permissions only when you use the corresponding feature.
The phone does not need to appear in the Computers list. That list deliberately excludes phones and tablets. For a guided first session, use Start on mobile.
Try one small cross-device task
On your phone, open Settings → Devices, tap the intended computer, and choose Work here. Check the computer name beside the Chat message box, then send a narrow request:
“On Work MacBook, list the names of PDF files in Downloads. Do not open, change, or send any file.”
Read the answer and confirm it names the correct computer. If the app asks for a permission on the computer, grant it there only if you want to allow that access. Progress to broader work after this small task succeeds.
Fix a missing computer
| What you see | What to check |
|---|---|
| No computer rows | Confirm the desktop app is installed and signed in to the same account; refresh the list. |
| Old last-seen time | Wake the machine, check its network, and reopen Zinley. |
| Access off | Turn on the access switch yourself if remote work should be allowed. |
| Two similar names | Compare names and last-seen information; remove the stale registration after identifying the active machine. |
| Couldn’t load your devices | Retry after the connection recovers. An unavailable list does not mean the computer was deleted. |
| A pending secure disconnect | Use Retry to finish ending the active session; do not treat an unfinished disconnect as complete. |
Do not reinstall as the first troubleshooting step. Reinstallation may create another registration without fixing the network, permission, or account mismatch.
Stop using a shared computer
Turn off access before lending or retiring a computer. Sign out of Zinley on that computer when someone else will use it. Remove an obsolete registration from another signed-in device if needed.
Read Work across devices for targeting, file results, screen viewing, and failure recovery.