Trusted & blocked callers

Two lists decide how far a caller gets. Trusted numbers reach the full version of your agent. Blocked numbers don't reach it at all. Everyone in between gets a careful, limited Zinley.

Trusted callers

Open Configure → Your Zinley → Trusted & blocked → Trusted and look at the Phone card. The Trusted & blocked row in Settings opens the same lists.

A trusted number is treated as you and can reach Zinley's full tool surface, still subject to your settings and approval rules. Everyone else talks to a limited agent that can take a message and answer general questions, but cannot use your private data or tools.

You can trust one number per account. The card shows 0/1 or 1/1.

Adding one — SMS verification

You can't just type a number in and have it trusted; that would be an obvious way in for anyone who knows your address.

  1. Click + Add and enter the number.
  2. Zinley texts a verification code to it.
  3. Enter the code to finish.

Because the code has to arrive on the handset, you can only trust numbers you actually hold.

Numbers are paired to a device

Each trusted number is tied to the device you added it from. That has three consequences:

  • Same device — nothing to do; it just works.
  • Your other device — Zinley notices the number is already paired elsewhere on your account and asks you to confirm the move before switching it over.
  • Someone else's account — rejected outright. A number can only be trusted by one account at a time.

Removing one

Click ✕ next to the number. It drops back to being an ordinary caller immediately — the limited agent, no access to your data.

Blocked callers

Blocked numbers are refused before they reach Zinley. The agent does not take the call and you are not interrupted. A minimal rejected-attempt receipt can still appear in Calls & Emails so you can verify why the call did not connect.

There are two layers:

  • Your global block list — applies to every line you own.
  • Per-line extras — an individual line can block additional numbers on top of the global list.

Per-line lists only ever add. A line can block someone your global list allows, but it can't un-block someone you've blocked globally. The strictest rule wins.

Add a number with Block, remove it with ✕ or Unblock.

Auto-blocking after a call

If you've turned on auto-block after a call in phone settings, Zinley adds callers to your block list by itself once a call ends:

  • Block spam automatically (default) — blocks calls Zinley classifies as spam.
  • Only block obvious spam — uses the stricter threshold for clearly bad calls.
  • Let me decide — never blocks a caller automatically.

Auto-blocked numbers land in the same list as ones you added manually, so they're all in one place.

Undoing an auto-block

Zinley sometimes gets it wrong — a delivery driver, a clinic calling from a rotating number. Open the Blocked list, find the number, and unblock it. The caller can get through again from the next call onward.

You can also just ask:

"Unblock the number that called yesterday afternoon — that was my pharmacy."