Recognized phone numbers and blocked callers

Your own verified number can identify you to the agent. A blocked caller is refused. Giving someone a contact card or adding them to People does not give them your owner access.

Open it

On desktop or mobile, open Settings → Account → Your numbers & emails for your verified phone identity. Open Settings → Privacy & safety → Blocked to manage blocked numbers.

Verify a number you control

  1. Choose Add in the phone section.
  2. Select the country and enter the number carefully.
  3. Choose Send code.
  4. Enter the SMS code in the verification field and choose Verify & add.
  5. Confirm the number appears in the saved list.

The current screen shows the allowed capacity. Use only a number you hold; never ask another person to forward their code. A verification code belongs in the official verification form, not in Chat or an email to support.

The recognized identity is used across your account's supported channels. Follow any conflict or ownership prompt if the number is already associated elsewhere. Do not assume reinstalling or using another device changes ownership automatically.

Remove owner recognition

Remove the number from Your numbers & emails when you no longer control it. Future requests from that number should no longer count as your owner identity. Blocking is a separate action if you want contact refused entirely.

Block or unblock a caller

Open Blocked, add the full number with country code, and save. Use Unblock to reverse it. If a line also offers extra blocking rules, inspect both the line and global settings when a legitimate caller cannot get through.

Blocking governs future contact. It does not erase previous call records or undo information already shared. Review History → Calls for evidence of a rejected or completed attempt when available.

Troubleshoot recognition

Check the actual originating number, completed verification, current saved list, and whether the number is blocked. Carriers and forwarded calls may present different caller IDs. Resolve uncertain identity before relying on access to private context or actions.

For verification or ownership problems, contact support with the number and error, but never the SMS code.