Trusted & blocked callers

Two lists decide how far a caller gets. Trusted numbers reach the full version of your agent. Blocked numbers don't reach it at all. Everyone in between gets a careful, limited Zinley.

Trusted callers

Open Settings → Trusted & blocked → Trusted and look at the Phone card.

The Trusted tab with an Email card and a Phone card listing the owner's addresses and numbers with Add buttons and counts.
Trusted — the numbers Zinley treats as you.

A trusted number talks to your full agent — it can reach your calendar, your contacts, your messages, and act on your behalf. Everyone else talks to a limited agent that can take a message and answer general questions, but can't touch your data.

You can trust up to 10 numbers. The card shows your count against the limit (e.g. 1/10).

Adding one — SMS verification

You can't just type a number in and have it trusted; that would be an obvious way in for anyone who knows your address.

  1. Click + Add and enter the number.
  2. Zinley texts a verification code to it.
  3. Enter the code to finish.

Because the code has to arrive on the handset, you can only trust numbers you actually hold.

Numbers are paired to a device

Each trusted number is tied to the device you added it from. That has three consequences:

  • Same device — nothing to do; it just works.
  • Your other device — Zinley notices the number is already paired elsewhere on your account and asks you to confirm the move before switching it over.
  • Someone else's account — rejected outright. A number can only be trusted by one account at a time.

Removing one

Click ✕ next to the number. It drops back to being an ordinary caller immediately — the limited agent, no access to your data.

Blocked callers

Blocked numbers are refused before they reach Zinley. Nothing is answered, nothing is logged as a conversation, and you're not interrupted.

The Blocked tab with sections for blocked numbers and blocked emails.
Blocked — numbers Zinley refuses outright.

There are two layers:

  • Your global block list — applies to every line you own.
  • Per-line extras — an individual line can block additional numbers on top of the global list.

Per-line lists only ever add. A line can block someone your global list allows, but it can't un-block someone you've blocked globally. The strictest rule wins.

Add a number with Block, remove it with ✕ or Unblock.

Auto-blocking after a call

If you've turned on auto-block after a call in phone settings, Zinley adds callers to your block list by itself once a call ends:

  • On — blocks callers it judges unwanted.
  • Suspicious only — blocks only the clearly bad ones (scams, spoofed pitches).
  • Off — never blocks anyone on its own.

Auto-blocked numbers land in the same list as ones you added manually, so they're all in one place.

Undoing an auto-block

Zinley sometimes gets it wrong — a delivery driver, a clinic calling from a rotating number. Open the Blocked list, find the number, and unblock it. The caller can get through again from the next call onward.

You can also just ask:

"Unblock the number that called yesterday afternoon — that was my pharmacy."

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