Your agent's email address
Your agent has its own address for receiving and sending mail. This is separate from your sign-in email and any personal Gmail account you connect.
Open it
On desktop or mobile, open Settings → your agent's name and find its email row. Use Copy to get the live address. Choose Customize, Manage email, or Set up email, according to the state shown.
Get the address ready
The address normally uses {username}@me.zinley.com. Zinley can assign a username when email is first needed. If setup is still offered, finish that flow and wait for the address to appear before sharing it.
Copy the address rather than typing it from memory. Send a simple test from your own account, then check History → Emails for the received message and any reply. Automatic replies depend on email behavior.
Customize the username
- Open the email editor from your agent's Settings page.
- Enter a proposed username and wait for the availability check.
- Choose an available suggestion if the name is taken or reserved.
- Read the rename confirmation and save only when you are sure.
- Copy the new address and update the people who use it.
Usernames use 3–30 lowercase letters, digits, and single hyphens between segments. Do not use spaces, accents, dots, underscores, or leading, trailing, or doubled hyphens. Common service and brand names may be reserved.
Choosing your own username is a one-time lifetime rename. An automatically assigned username does not use that choice. The old address is retained as an alias for about 90 days, then may be released. Update contacts and active workflows promptly instead of relying on the alias indefinitely.
Keep three email roles distinct
| Address | Purpose |
|---|---|
| Your sign-in email | Account access and account messages. |
| Your agent's email | People can email your agent; it represents itself from this address. |
| Connected personal mailbox | A service your agent may work in with your permission. |
Changing one does not necessarily change the others. To stop automatic replies, use Settings → How your agent works → Email replies. Blocking an individual sender is separate from renaming or deleting an account.
If setup or delivery fails
Use the current address shown in Settings, check availability or save errors, then inspect History. If a rename is locked, contact support rather than creating a second account to move the address. For missing replies, use inbound email troubleshooting.