Emails

The Emails tracker is the record of every thread your agent takes part in — what it sent, what came back, and where each conversation stands. It's a read-only surface: you review here and act in chat or Topics.

The list

Threads are sorted by most recent activity. Each row shows:

• Subject — with a one-line AI summary underneath, so you can tell what a thread is about without opening it.
• Participants — everyone on the thread, not just the first recipient.
• Status — open while the conversation is live, closed once it's wrapped up.
• Replies received — how many times the other side has written back.
• Last activity — when the last message went out or came in.

A thread appears here whether your agent started it, was CC'd into it, or was written to cold — if Zinley was on the wire, it's in the list.

Opening a thread

Expand a row for the full picture:

• Transcript — every message in order, inbound and outbound, with sender and recipients. Outbound entries show what was actually sent, not the agent's internal reasoning or scratch drafts.
• Summary — a short recap of what the thread is about and where it got to.
• Note for you — the agent's own read on the situation: what it did and what it thinks you should know.
• Action items — things your agent did, or committed to doing, in this thread.
• Open threads — what's still pending: unanswered questions, promises not yet kept.
• Resolved — what got settled.

Summaries are generated after the fact, so a brand-new thread may show the transcript before its summary catches up.

This is the receipt. If your agent is running a conversation hands off — see Email settings — this is where you read the whole exchange without being CC'd on every message.

How far back you can see

The visibility window depends on your plan:

Older threads are hidden, not deleted — upgrade and the history reappears. The same window governs your chat history, call reviews, and the activity feed. Details on Plan limits.

Read-only — where to act instead

There are no buttons here to reply, resend, or close a thread. To move a conversation along:

• Ask Zinley in chat — "ask Zinley to follow up with Mai about the quote" — see Chat basics.
• Reply inside the thread itself from your own mail client. Your agent picks it up.
• Use Topics — a topic gathers the threads, findings, and pending actions for one piece of work, and you can approve, snooze, or chase from there.
• Check Inbox for anything specifically waiting on your decision.

Emails vs. the rest of Life OS

Related

• Inbound email — how mail gets into these threads.
• Email settings — reply mode, involvement, and where summaries go.
• Topics — act on what you find here.
• Daily brief — the morning digest of the same activity.
• Plan limits — the retention window in full.