Common Issues

Quick fixes for the things people run into most. If none of these help, use Report a Bug or Contact Support.

Can't sign in

  • Make sure you're at the sign-in page and using the right method (email/password or Google). See Download & Install.
  • If a session expired, sign in again from the sign-in page.
  • Still stuck? Reset your password from the sign-in screen, or reach out via Contact Support.

Zinley isn't answering calls or email

  • No phone number yet? Zinley needs its own number to take calls — claim one with Get a number on Your Zinley (your first number is free). See also Billing & Usage.
  • Email not handled? Confirm you emailed Zinley's address or CC'd it on the thread.
  • Check that the sender isn't on your Blocked list.

It doesn't recognize me

Add your own numbers and emails to the Trusted list so Zinley treats messages from them as you — see Trusted & Blocked.

I've run out of credits / hit a limit

Calls, email, and tasks draw from your credit pools, and each plan has limits (models, scheduled tasks, call length, history). Check Billing & Usage to see your pools, buy credits, or upgrade. You also earn free credits by inviting a friend from Billing & Usage.

A device isn't available to Zinley

Zinley only reaches devices you allow. Make sure the device is connected and its toggle is On — see Devices.

History looks short

History retention depends on your plan (the Free plan shows the last day). See History and Billing & Usage.

Still stuck?