Billing & Usage

Use Account → Billing & Usage to answer two questions: how much Zinley can do now, and what you are paying for.

Usage

The Usage tab combines your available credits and recent charges. Zinley spends from these pools in order:

Total available is the amount left across all three pools. Use Refresh when a recent task or purchase is not reflected yet.

Calls, email, Chat, connected channels, and scheduled work draw from the same balance. Cost depends on the work and model used. The Recent activity ledger shows each charge; expand a task when you need to see the model calls behind its total.

Billing

The Billing tab holds your subscription, wallet top-ups, phone lines, payment method, and invoices.

From here you can:

• upgrade, downgrade, cancel, or resume a pending cancellation;
• buy wallet credits;
• manage automatic wallet top-ups when available;
• review phone-line renewals and scheduled releases;
• update your payment method or open the billing portal for invoices.

Use the live catalog

Plan variants, credit allocations, wallet packs, and prices come from Zinley's live billing catalog. Check the values shown in your account before purchasing or changing a plan; examples in a guide can become stale.

A manual wallet top-up is a one-time purchase. The confirmation dialog shows the exact credits and price before checkout. Buying a pack manually does not turn off an automatic top-up rule you already saved.

Automatic wallet top-ups

Automatic wallet top ups is a saved rule for eligible paid plans. It uses your saved card to buy the wallet pack you selected whenever wallet credits fall below your threshold. If all available credits reach zero while Zinley is working, the next request can also use the rule to restore the wallet and continue.

For example, selecting the $10 pack does not mean one task costs $10 or that the pack will last for a set number of minutes. It means Zinley can buy another $10 pack each time the rule triggers. Long, repeated, scheduled, or multi-step work can therefore cause more than one purchase.

To stop future automatic wallet purchases:

1. Open Account → Billing & Usage → Billing.
2. Find Automatic wallet top ups and switch it off.
3. Select Save rule. The change is not saved until you do this.
4. If you want spending to stop immediately, also stop work that is still running and pause any scheduled tasks or workflows you do not want to continue.

Turning the rule off leaves wallet credits you already own in place. It does not reverse a completed or already-started charge. A new automatic purchase is currently blocked if it would take automatic wallet top-ups above $50 in one day or $250 in one month; these are safety limits, not estimates of how long credits should last.

Extra Usage

When Extra Usage is available for your plan and account, Zinley can continue after the normal pools reach zero and charge the saved payment method within limits you control.

Extra Usage is separate from Automatic wallet top ups. It charges for accumulated usage instead of buying a wallet pack, and its default collection threshold is $10. Turning off automatic wallet top-ups does not turn off Extra Usage, and turning off Extra Usage does not remove an automatic wallet rule. Check both controls if you want to prevent any new usage-based charge.

Before enabling it, review:

• the daily and monthly caps;
• the rate and pending amount shown in the product;
• what happens when a cap is reached or a charge fails.

If Extra Usage is frozen, use the reason shown in Billing to retry payment, change a cap, or wait for the next normal refill.

If credits disappear faster than expected

Credits measure work, not elapsed time. A five-minute task can use more credits than a much longer, simpler task when it uses a more capable model, a long conversation, Priority processing, calls, media, tools, or many model steps.

1. Open Account → Billing & Usage → Usage, select Refresh, and check Total available.
2. Review Recent activity for the exact time window. Expand a task to see the model calls behind its total.
3. In Billing, check whether Automatic wallet top ups is on. Also check whether Extra Usage is enabled and review its caps and pending amount.
4. Match the charge type: Zinley Wallet Auto Top-up buys wallet credits; an Extra Usage charge collects accumulated overage. A manual wallet purchase is separate from both.

You can ask Zinley: “Check my current daily, monthly, and wallet credit balances. Tell me whether Automatic wallet top ups or Extra Usage is enabled. Do not change anything.” Zinley can read the live status of your own signed-in account.

If the activity still does not explain a charge, contact support. Include the email on the account, the amount, the exact time window and time zone, and the receipt or charge reference. Support can inspect the verified account ledger. Never send your card number, security code, password, or one-time code.

Phone lines

Each active phone number has its own monthly renewal price, separate from your plan. The first number is free for its first 30 days; after that, the price displayed for the line applies. Calls themselves spend shared credits.

Continue with Plan limits, Get a number, or Refer a friend.