Contact Support

Need a hand? Here's how to reach the Zinley team and community — and how to get answers without leaving the app.

Ask Zinley first

Your agent doubles as your first line of support. In Chat, just ask:

  • "How many credits do I have left?" — Zinley reads your actual balances (daily, monthly, and wallet) and tells you when each one refills.
  • "What plan am I on, and when does it renew?" — your live tier, billing window, and usage so far.
  • "Why did I run out of credits?" — where the usage went and what your options are.
  • "How do I set up my phone number?" — Zinley looks up the right documentation page and answers from it, with a link.

It answers from your real account data rather than guessing, so this is usually faster than digging through settings. For the full picture, see Billing & Usage and Plans & Limits.

Report a bug in the app

The fastest way to flag a problem is the built-in Report a bug button — the bug icon at the bottom-left of the sidebar. It goes straight to the team, and you can attach up to 10 screenshots. You can also just say "report a bug: …" in chat. See Report a Bug.

Community & channels

Zinley links these from the bottom of the sidebar:

  • Discord — the community, and where support happens. Add your Discord username to a bug report and the team's bot auto-tags you there for faster help.
  • X — updates and announcements.
  • Reddit — community discussion.

Announcements

Product news, planned maintenance, and known issues show up as in-app banners. If something looks broken across the board, check there before filing a report — it may already be acknowledged.

Before you reach out

A quick look at Common Issues solves a lot of things in seconds — sign-in trouble, a phone number that isn't answering, credits, and offline devices are all covered there.

Account & billing questions

For plan changes, credits, phone-number billing, invoices, or payment problems, start with Billing & Usage. Zinley can read your current state out loud in chat, but changes to a plan or payment method happen on that page.

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