Contact support

Need a hand? Use the private support channels for account-specific issues, or join the community for product questions and discussion.

Direct support

Emailsupport@me.zinley.comAccount, billing, or technical detail Phone+1 925 441 4694Talk directly with the support agent Contact formSend one clear requestProduct, support, or partnerships

For private account matters, include the email address on your Zinley account. Never send passwords, one-time codes, API keys, or payment-card details.

Report a bug in the app

Open Account → Help → Report a bug. Include what you expected, what happened, and a screenshot without secrets. You can also say "report a bug: …" in Chat. See Report a bug.

Ask Zinley or self-serve

In Chat, ask about setup, usage, credits, or your current plan. For a quick fix, check Common issues. Plan changes, invoices, payment methods, and phone-number billing live under Billing & Usage.

For a credit question, ask: “Check my current daily, monthly, and wallet credit balances. Tell me whether Automatic wallet top ups or Extra Usage is enabled. Do not change anything.” This reads the live status of your own signed-in account.

If a charge still does not match Recent activity, contact support from the email on the account and include:

  • the amount and currency;
  • the exact time window and time zone;
  • what Zinley was doing then, including any running or scheduled work;
  • the receipt or charge reference, if available.

Ask support to check the verified charge ledger and explain which activity produced the charge. Do not send card details, passwords, API keys, or one-time codes. See Automatic wallet top-ups for the complete self-check.

Community

Community posts are public. Remove personal data, billing details, and secrets before sharing.

DiscordAsk the community or talk with the teamAdd your username to a bug report so support can tag you. RedditDiscuss the product with other usersThe current URL still carries Orion's earlier name.