Core Concepts

A quick mental model of how Zinley works. Once these few ideas click, everything else in the app makes sense.

Your agent

Zinley is your agent — "the second you." It represents you across phone and email: it answers, screens, replies, and follows up, then loops you in only when your decision matters. You give it a name and tell it what to call you, and you shape how it sounds and behaves under Your Zinley.

Channels

Your agent works through the channels people already use:

  • Phone — Zinley gets its own number. It answers calls, screens them, summarizes, and can place calls for you, while your personal number stays private.
  • Email — Zinley has its own address. People email it directly, or you CC it on a thread, and it replies when it can.

It's the same agent with the same context on every channel.

Chat, Tasks, and Brief

  • Chat — where you talk to Zinley: ask, plan, or delegate.
  • Tasks — units of work you hand off; Zinley works them to completion.
  • Brief — a running summary of what happened and what needs you.

What Zinley remembers

Every call and email teaches Zinley more about the people and matters you deal with. That memory is organized into three places:

The 'See what Zinley learns' section showing People, Topics, and History.
What Zinley learns is organized into People, Topics, and History.
  • People — one profile per person, with what Zinley has learned about them from calls and email.
  • Topics — active matters kept together, so related calls and emails stay connected.
  • History — a timeline of what Zinley handled, when it happened, and where you were looped in.

How it fits together

You set up your agent and give it a phone number and email. People reach it over those channels. Zinley handles the back-and-forth, records what it learns as People, Topics, and History, and keeps you updated through the Brief — while you steer and delegate from Chat.

Next steps