Calls & Emails

Calls & Emails is the chronological history of phone calls and email conversations Zinley handled. Open it from Calls & Emails in the Work section of the dashboard.

It is a receipt surface: use it to verify what happened in a specific interaction. Use Topics when you need the broader matter and its next move.

Filter the history

Choose the view that matches what you are checking:

• All — calls and emails together, newest first.
• Calls — phone interactions only.
• Emails — email conversations only.

Entries are grouped by day. A row identifies the channel, contact, time, and a concise summary so you can find the right interaction before opening it.

Open the receipt

Select a row to inspect the available detail:

• a call opens its call review;
• an email opens its thread detail.

Review the source record when exact wording, recipients, or commitments matter. Summaries help you navigate, but they are not a substitute for the underlying exchange.

How far back you can see

Your plan sets the visible call-and-email history window. Check the canonical table in Plan limits; the same window applies to both the Calls and Emails filters. It is not a claim about chat retention or every connected messaging channel.

Calls & Emails vs. Topics

New account? The history starts empty. Entries appear after Zinley handles a call or email.