Manage lines

Open Configure → Your Zinley → Profile → Phone to see every number attached to your representative.

Understand each status

• Active — can route calls and counts toward the active-line limit.
• Paused — keeps the number and settings, continues billing, but does not route calls.
• Pending release — works until the paid period ends, then is released.
• Past due — payment needs attention.

The live plan comparison shows how many lines your account can keep active. A line claimed above that limit may arrive paused.

Name and choose a primary line

Give each line a private nickname such as Work or Personal. Nicknames help you choose the right line; callers do not see them.

The primary active line is the caller ID Zinley uses for outbound calls. All active lines can still receive calls. If the primary line becomes unavailable, select another active line.

Pause, cancel, or resume

Pause a line when you want to keep the number but stop calls temporarily. Billing continues while paused.

Release a line when you want the renewal to stop. The product shows the release date before you confirm and lets you choose Keep Number before that date. See Release or recover a line.

If a resume action would exceed the current active-line limit, pause another line or review Plan limits.