Error: “App is damaged and should be moved to the Trash”

Exiting Code Mode

Problem:

Some macOS users encounter an error stating that the app is damaged and should be moved to the trash when trying to open Zinley.

Solution:

This is a known issue on macOS that can be resolved by removing the quarantine attributes from the app.

Steps to fix:

  1. Open Terminal on your Mac.

  2. Run the following command:

  3. You will be prompted to enter your password. Type your macOS password and hit Enter.

  4. Once the command is executed, try opening Zinley again. The app should now open without the error.

Exiting Code Mode

Additional Notes:

  • This issue occurs because macOS flags downloaded applications as quarantined by default for security purposes.
  • Running the above command removes the quarantine flag, allowing the app to run normally.
  • If the issue persists, try re-downloading the latest version of Zinley from the official website.

For more details and assistance, you can always reach out to our Support Team or join the Zinley Discord Community.

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